Privacy Policy
Privacy Policy :
Last updated : 07/07/2025
On this page, we will talk about “personal data” and explain why and how your data is processed.
Definitions
Personal data : Any information that directly or indirectly identifies a natural person. For example: surname, first name, date of birth, fingerprint, photo, voice, telephone number, etc.
Data processing : Any operation involving personal data. For example: direct collection of data or recording, storage, modification, dissemination of this data, etc.
The publisher: the company publishing the online public communication services.
Data controller : Refers to the person who determines the purposes and means of processing, i.e. the objective pursued by the processing. Here, the data controller is:
ILHAM KHETTA, individual entrepreneur
RCS: Saverne A 944969617
SIRET: 94496961700017
VAT number: FR55944969617
2 B RUE DES VERGERS,
67120 MOLSHEIM France
Doukaliashop.com
Hereinafter referred to as the “Publisher”, “We”
Publication director : ILHAM KHETTA, individual entrepreneur
User : any person connecting to or using the Site; hereinafter referred to as: “User”; “You”
The “Site” ; means all pages of the Publisher’s website accessible via the link Doukaliashop.com
Processing of your personal data
The Publisher assures the User that personal information will be collected and processed in accordance with privacy in accordance with Law No. 78-17 of 6 January 1978 relating to information technology, files and freedoms.
Below, we specify what data we collect and for what purpose (purpose). We also explain the basis on which we do so (legal basis) and finally we specify the duration for which we keep your data.
When ?
Personal data is collected during:
- Placing an order
- Creation/modification of customer account or user space
- Payment of an order
- Navigation on the Site and use of services
- Request for information or to be contacted
- Downloading free content
- Interaction (comment, opinion)
What ?
The data that may be collected are:
- Identity data (surname, first name, address, title)
- Contact details (address, telephone number, email address)
- Technical data (connection data, navigation, IP, login, etc.)
- Financial data (billing data). Bank card data is not stored; it is communicated directly in secure mode to the payment service provider.
- Commercial data (purchase history, customer number, etc.)
Why AND how long?
Data processing always serves a specific purpose and is always based on a legal basis. Furthermore, the data collected is limited to what is relevant and adequate for the purposes for which it is processed. Some information is mandatory and will be marked with an asterisk.
Data processing based on a contractual or pre-contractual basis meets the following purposes:
- Management and monitoring of the commercial relationship (recording and executing orders)
- Process requests (contact form, information request, complaints, etc.)
- Recovery of unpaid debts
This data is kept for the entire duration of the contract + the duration of the legal prescriptions, which is 5 years in civil and commercial matters. Regarding the management of unpaid debts, the duration is 5 years from the end of the recovery procedure.
Data processing based on the legal basis of the Publisher's legitimate interest meets the following purposes:
- Marketing analysis (data kept for a maximum of 3 years after the end of the commercial relationship)
- Analysis of commercial statistics (data kept for a maximum of 3 years after the end of the commercial relationship)
- Improve the user experience on the Site by using cookies (data kept for a maximum of 13 months from their collection)
- Prevent abuse and fraud and manage disputes (data retained for the duration of the procedure)
Data processing based on your consent (legal basis) meets the following purposes:
- Newsletter and/or commercial offer (data kept until you unsubscribe or 3 years from the last contact)
- Cookies for which consent is required (data stored for a maximum of 13 months)
When you start an order on our site without finalizing it, we may send you a reminder email to allow you to easily resume your purchase. This sending is based on our legitimate interest to support you in your purchasing journey. You can object to this type of reminder at any time by clicking on the unsubscribe link in the email or by contacting us at the address indicated below.
Data processing based on a legal obligation (legal basis) meets the following purposes:
- Management of invoicing and accounting
This data is kept for 10 years.
Data security
Personal data is stored securely, in accordance with the provisions of the General Data Protection Regulation and applicable national legislation. We take appropriate technical and organizational measures to prevent unauthorized access to, or alteration, disclosure, loss, or destruction of, your data.
It is important that you maintain the confidentiality of your identifiers in order to prevent illicit use of your account.
Data transfer
We do not sell your personal data to third parties. However, personal data may be shared with third-party companies in the following cases:
- payment service provider (contractual basis)
- billing service (contractual basis)
- transport provider (contractual basis)
Only the data strictly necessary for the performance of the service entrusted to them will be communicated to them. Depending on the location of the subcontractors, data may be transferred outside the EU. Indeed, data may be transferred to service providers established in the United States, as part of the provision of IT services. The latter have adhered to the EU-US Privacy Shield and ensure an adequate level of data protection (Decision (EU) 2016/1250 of 12-7-2016).
Exceptionally, we may, as part of a collaboration with a commercial partner, transmit your data to them, only if you consent to this transmission.
Your rights
In accordance with the regulations applicable to personal data, you have the following rights:
- You can update or delete data concerning you
- You can exercise your right of access, to know the personal data concerning you that We process
In this case, before implementing this right, We may ask you for proof of your identity in order to verify its accuracy;
- if the personal data that We hold is inaccurate, You can request that the information be updated
- You can request the deletion of your personal data, in accordance with applicable data protection laws
- You can define guidelines relating to the fate of your personal data after your death in application of article 32 of the law of January 6, 1978
- You have the right to request that the processing of your personal data be restricted. This means that your data will only be stored and no longer used.
- You also have a right to portability and a right to limit the processing of your data (Visit the cnil.fr website for more information on your rights).
If you no longer wish to receive advertising from us (exercise of the right to object or withdrawal of consent already given), contact us at the following address: contact@doukaliashop.com
To exercise these rights or for any questions about the processing of your data in this system, you can contact us:
· electronically: contact@doukaliashop.com
If you believe, after contacting us, that your “Data Protection” rights have not been respected, you can submit a complaint online to the CNIL.
Cookies
When you visit the Site, cookies may be placed on your computer, tablet or smartphone.
A "cookie" is a small text file that contains information specific to the User of the Site. It is stored on the User's hard drive and can only be read by the server that provided it.
For example, cookies help us remember your username on your next visit, understand your interactions with our content and improve it based on the information collected.
The information obtained by cookies is stored on the server that hosts the Site.
The purpose of the cookies used
The Publisher makes limited use of "cookies" in order to facilitate your navigation on the Site, to optimize consultation of the Site, and to carry out audience measurements. Cookies are stored for a maximum period of 13 months.
Cookies exempt from prior consent:
- Functionality cookies: These are cookies necessary for the Site to function properly (for example, tracking and recording customer accounts on the Site). Without these cookies, certain settings on the Site may not function correctly.
- Technical cookies: they allow or facilitate your navigation on the Site.
Cookies for which consent is required:
- Performance and audience measurement cookies: these allow us to evaluate how Users navigate the Site, the number of visits, which pages are most visited, etc. This data allows us to monitor the Site's performance in order to improve it and provide a better user experience. (Example of cookie: Google Analytics)
- Marketing cookies: these are used to track Users across websites.
- Share button cookies: These are social cookies, they facilitate interactions with your social networks. We remind you that the providers of these networks process your personal data when you use them. It is your responsibility to consult their own privacy policy and configure cookies: For META: https://www.facebook.com/privacy/explanation / for Snapchat Privacy Policy - Data Policy | Snapchat Privacy / for Tiktok Privacy Policy | TikTok
Cookie management
When Users first log in to the Site, a cookie banner will appear on the home page. A clickable link provides more information about the purpose and operation of cookies.
You can choose to disable cookies at any time. Your browser can also be configured to notify you of cookies that are stored in your browser software and ask you whether or not to accept them.
Depending on the browser, here are guides to “enable/disable” cookies:
Google Chrome: Enable or disable cookies - Computer - Google Account Help
Safari: Manage cookies and website data in Safari on Mac - Apple Support (EN)
Internet Explorer: Delete and manage cookies ( microsoft.com )
You can accept or refuse cookies on a case-by-case basis or refuse them systematically.
We remind you that the settings may modify the conditions of access to our content requiring the use of cookies.
For more information on cookies, you can consult the CNIL information page: http://www.cnil.fr/vos-droits/vos-traces/les-cookies/